Delivery of products purchased on our website is delivered as soon as the payment is approved.

Customer Service & Support:

When purchasing a digital product on our website, 12 months of support is provided on the product from the date of purchase. If further support is required, a new license for the digital product can be purchased via our website by purchasing the digital product again.

Support for purchased plugins takes place exclusively via email to


When purchasing a digital product on our website, the selected / purchased number of licenses is issued after the purchase. Unless otherwise selected, a plugin may only be used on one website. Plugins may / may be used in local development environments but must always be followed by a license key when the plugin is on the production website (live site).
In the event of abuse of this, the right to Koalplugin’s support is waived and the case is passed on to a lawyer.

Right of withdrawal and right of return:

All products on our website are considered digital products and no right of return or cancellation is granted in connection with purchases.


A complaint about a digital product purchased from us can be submitted to the Danish Competition and Consumer Authority’s Center for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby. You can complain to the Center for Complaint Resolution via

You can also use the European Commission’s online complaints portal – When submitting a complaint, please indicate our email

Collection of information (privacy policy):

By using our website, you accept our use of cookies. If you do not want us to collect information about your visit, please turn “Cookies off” in your browser.

Our primary purpose in collecting user information is to be able to offer a good and secure way in which payments can be made via our webshop. We only collect information that we believe is useful in order to offer you this.

Information we receive and store via the shop:

  • First Name Last Name
  • Email address
  • Address information
  • Business information
  • Shipping information
  • The visitor may well visit our website without providing the above information but not making a purchase. We use cookies on the website to improve the experience for the user and keep track of visitor statistics.

Cookies we use:

  • Google Analytics (Visitor Statistics) – Here cookies are used to collect data about your visit to our website.
  • Google Adwords (Online marketing) – Here cookies are used to collect data about your visit to our website via Google Adwords.
  • WooCommerce (Shop system) – Here cookies are used to keep track of what is added to the shopping cart.

Communication with the website:

We may be required to send you special information about our service or products. Such an email may contain promotional measures, but the primary purpose will be information regarding. purchase of products or services. Unless consent has been given for us to send newsletters or other promotional activities, you will not be added to these lists.

Information sharing:

We do not share user information with third parties without the user’s consent. If you choose to pay by card, your card information will be processed through Braintree, which we use for payment gateway.


We want to be at the forefront of safety and always try to stay up to date on various safety complications. To increase the security of the user, we use a “Secure connection” via SSL. This means that when you visit our webshop, it is through an encrypted connection.

Privacy Policy Update:

As the functionality and service of our webshop may change in the future, we may be forced to update our privacy policy. This will not affect users who have previously shopped through the webshop. The user can always see when the privacy policy was last updated, at the bottom of the page.

Questions about privacy policy:

For questions about our privacy policy, please contact the webshop owner at the following contact information:

Læssøegade 9B
5000 Odense C

Last updated: 31/08-20